Frequently Asked Questions
Everything you need to know about your Fiido e-bike journey.
How long does the battery last on a single charge?
Depending on the model and terrain, Fiido e-bikes typically offer a range between 30 to 80 miles per charge when using pedal-assist mode.
What is the estimated shipping time for my order?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and local warehouse availability.
Do Fiido e-bikes come with a warranty?
Yes, all Fiido e-bikes come with a comprehensive 1-year warranty covering the frame, motor, and battery against manufacturing defects.
What is your return policy for new bikes?
We offer a 15-day return policy for unused items in their original packaging. Please note that return shipping fees may apply unless the product is defective.
Are Fiido e-bikes water-resistant?
Our bikes have an IP54 water-resistance rating, meaning they are protected against splashes and light rain, but they should not be submerged or left in heavy downpours.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to make your purchase easier.